FAQs

We advise flight only passengers to check in online 24 hours prior to departure. However this is not mandatory. Passengers who
chose to check in online will be advised to arrive at the airport 2 hours before departure; those who do not are advised to arrive
at the airport 3 hours prior to departure.

All amendments are subject to the supplier’s and our terms and conditions. In order to request a change, you will need to email
us at ad***@*************co.uk. Please include your booking reference and the change you wish to make. Please allow usp to 5
working days to respond to the request, and advise you of any additional charges. Amendments and cancellations must be
emailed and cannot be handled over the phone.
Please note that all amendments will incur a £50.00 per person administration charge, plus any supplier charges.

Unfortunately it is not possible to change a name with an airline once the reservation has been made. If one of your party were
unable to travel the seat would need to be cancelled with a loss of deposit or balance. We would then make a new booking if
you have a replacement.

Changing the dates of a booking once it has been made may be possible however is subject to availability and would incur
additional charges. If you wish to change your holiday dates please contact your sales consultant.

In order to cancel, you will need to be the lead passenger and have your booking reference to hand. You can find this on your
final travel documents. Your cancellation options will depend on the type of holiday you have booked. Please email us at
ad***@*************co.uk. On occasion, our customer services team may be able to offer a date change or a name change for a
nominal fee.

WE RECOMMEND THAT TRAVEL INSURANCE IS TAKEN IMMEDIATELY ON BOOKING TO ENSURE COVER
FROM DATE OF CONFIRMATION. PLEASE DO NOT DELAY IN OBTAINING THIS OR WAIT UNTIL THE DAY
BEFORE TRAVEL. PLEASE ENSURE YOU DECLARE ANY PRE-EXISTING MEDICAL CONDITIONS TO YOUR
TRAVEL INSURANCE COMPANY TO ENSURE YOU ARE FULLY COVERED.

All of our prices include in-flight meals on international scheduled carriers. However, it is now normal practice not to include
meals on low cost UK domestic and European flights, and flights within the United States. Your consultant will be able to
advise you in this respect. If you have any special meal requests, such as for a child, vegetarian, vegan, pork or dairy free,
please advise us and we will be happy to arrange this for you.

Generally speaking your hotel room will be available from 1400hrs to 1500hrs on the day of arrival; check out would be
between 1000hrs and midday. Times will vary from hotel to hotel and you should check with your consultant to establish the
exact policy. If the room is available earlier the hotel may allow you to check in slightly earlier but this would be at their
discretion.

If you arrive at the hotel in the early hours of the morning there would obviously be a wait for your room to become available.
This can be avoided by booking an extra night but of course this would be at an extra cost.

For most hotels around the world, the minimum age for a lead passenger to check in is 18. However, in the USA the minimum
age for a lead passenger to check in to a hotel is 21. This is especially relevant in Las Vegas where this rule is strictly enforced.

As per international practice, most hotels secure a deposit from guests. How the hotels do this will depend on the method of
payment you are carrying. If a debit card is used, the funds may appear as a transaction and will be refunded back to your card
once you have checked out. For credit cards, a pre-authorisation is taken and released upon check out. Any incidentals, such as
drinks, extra meals, room service etc will be taken from this pre authorisation and the remaining automatically released.

All passengers must have at least 6 months of validity on their passports from the date of return. You may also require a visa or
inoculations for the destination you are travelling to. This information can be found on the relevant country’s embassy website.

You may need a visa to pass through certain countries (especially USA) in transit to your chosen destination. Failing to obtain a
visa prior to travelling may result in you being refused entry to the transit country and missing your onward flight.

IT IS YOUR RESPONSIBILITY TO CHECK WITH THE EMBASSY/CONSULATE OF THE COUNTRY TO BE VISITED
FOR ANY ENTRY REQUIREMENTS AND ENSURE THAT YOU ADHERE TO THESE.

For regular updates on visa requirements, please see the Foreign Commonwealth office website – https://www.gov.uk/foreign-
travel-advice

Please be advised that it is your responsibility to identify all necessary passport and visa-related requirements for your trip.
Please allow sufficient time to obtain any documents required. Please note many countries require your passport to be valid for
six months beyond the period of your stay. Requirements are subject to change, and it is your responsibility to ensure that you
comply with applicable passport and visa requirements, ensuring to take all necessary documents with you to gain access to the
country(s) or region(s) to which you make travel arrangements. If you fail to do so, you will be solely responsible for any cost,
loss, or damage which you or the Company incurs as a result.

Clients not holding an EU Passport must check applicable requirements with their Embassy, Consulate or the British Foreign
Office for travel advice. Please remember to ensure your name on your flight ticket exactly matches that on your passport, and
ensure your passport has not been damaged or tampered with. Those not in possession of a valid passport or visa may be
refused travel.

It is the responsibility of all passengers to ensure that they have the relevant visa documents to enter any destination featured in
the itinerary. For travel to most countries, your British passport should be valid for at least six months after your scheduled
return to the UK. If you do not have a valid passport or visa, you may be refused travel.

Visit the Gov.uk website to find out the exact passport and visa requirements for your holiday destination.

Yes, even if you only have a layover and don’t leave the airport, you are required to have a valid ESTA. People travelling
through the USA are still considered visitors of the United States by the US authorities and are therefore required to hold a
valid US visa or an ESTA travel authorisation. Simply enter ‘In transit’, and your final destination under the heading ‘Address
While In The United States’ on the ESTA application.

We would like to remind you that it is your responsibility to ensure that you are in possession of all necessary travel and health
documents before departure.

We regret we cannot accept liability if you are refused entry onto any transport or into any country due to the failure on your
part to carry correct documentation, including passports and visas. If failure to produce any necessary travel or other documents
results in fines, surcharges or other financial penalty being imposed upon us, you will be responsible for reimbursing us
accordingly.

In the event we are asked to reissue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred
as a result of this will be payable by you.

Please visit this NHS direct website (https://www.nhs.uk/conditions/travel-vaccinations/) for helpful information and advice
regarding any inoculations and tablets you may require in preparation for your travels.

How to book on the phone?

• Call us on 0207284 3344.
• Discuss your preferred dates and prices and get first-hand advice from your friendly travel adviser.
• To proceed with a booking over the phone, please have your credit/debit card details handy to proceed.
• The deposit paid is non refundable, unless for any reason we are unable to provide the holiday booked.
  Start packing!

How to book online?

• Browse our website by destination and select your dream holiday, or use our Holiday Search facility on the top of your
  page.
• Follow the ‘search’ links and once happy click book online now
• Simply enter your details in the fields provided.
• Wait for our call-back to verify full details of your holiday.
• Or, if advertised prices and availability are matched, your holiday will be booked automatically online with no need for a
  call-back.
• Check your in-box for booking confirmation via email.

Whether you choose to call or go online, rest assured that your holiday is 100% protected through Protected Trust Service so
your money is totally secure.
https://www.protectedtrustservices.com/business/benefits/consumer-protection/